Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Each ticket that you send to our customer assist crew will be attended to within about 60 mins. All general questions will be solved asap. Yet, if the service question you have sent calls for some help from a competent technician, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–class Customer Assist Service

  • We offer you 24/7/365 client help via a turbo–fast ticket solution built into your Control Panel. You can easily write to us all the time about any of the applications that come pre–configured on your virtual server, which include the chosen Operating System, the server admin panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • An exhaustive and constantly updated knowledge base is integrated into our custom–built Web Hosting Control Panel. It provides quick tips about how to perform all of the standard website administration jobs. The Help area offers comprehensive how–to articles and reviews and step–by–step video training. You can reach the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.