Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We offer a 1–hour response time guarantee for each support ticket or e–mail that you submit to our customer care staff. We will quickly respond to all the standard queries and forward right away the case to our admins if any additional assistance is needed. If you take advantage of the Optional Managed Services package, we will complete any of the included server management tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • An Exceptional Customer Support Service

  • We will be available to you 24x7 to reply to any enquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also require support handling server management procedures, have a glance at our Optional Managed Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped our Web Hosting Control Panel with a comprehensive knowledge base, which features extensive explanations of its features and functions. What’s more, we have made detailed video tutorials that will further reveal to you how to carry out a particular action or troubleshoot a regularly experienced problem. The instructional articles and the tutorial videos are easily accessible from every Web Hosting Control Panel section via the Help and Videos buttons located in the upper right corner.