The customer support that you can receive from your hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you've got some technical issue with a current account. Timely and accurate information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real web hosting supplier and not from some reseller. When you acquire a hosting account via a company that does not own its servers and it cannot access them immediately, it is almost certain that you'll wait for a day or two to get a reply to any kind of question, therefore your web sites may stay offline for quite a while. Alternatively, a provider which offers different options for communication and has a technical support team available at any time can assist you right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are twenty-four-seven, therefore you can forget about waiting for a few days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail message. In case you currently have an account, you're able to open a support ticket on top of the other three ways of contact. You're able to choose the most appropriate way to contact us based on where you are or the hardware you're using. We can help you for almost any hosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting that we supply include 24/7 customer and tech support, so regardless of what problem you have, you will be able to contact us and we'll give you a hand without delay. The guaranteed response time for every email message or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual response time hardly ever is more than 20 min. We also have phone support with several local numbers worldwide and a live chat, so that you will be able to get in touch with us and find more details about our services even if you do not have an account yet. We can assist you with any question or an issue you have - payment methods, package specifications, email configuration, website hosting account settings, and many others. If you use our services, you will never experience an issue where you need to wait for a couple of days to get a problem solved like you'll need to do with lots of other suppliers.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we provide features 24/7 customer and tech support, therefore in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we provide different means of communication - phone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it'll be much easier to keep track of what's going on. The maximum warranted reply time for all emails and tickets is 60 minutes, yet it hardly ever takes that long to get support. If you add the Managed Services upgrade that we provide, our admins can also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server plans that we provide include 24/7 support via several means of communication and with a 1-hour max answer time guarantee. When you want to learn more about the packages or you have various billing or general questions, you are able to call one of the local numbers we have around the world or you may use our live chat support and speak to a live agent. For entirely technical issues which need some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email, since all these channels are more appropriate to monitor a certain issue. The response time for them rarely exceeds half an hour, so that you can forget about waiting for a full day so as to get help. Our support service is available for all the server-related matters, and the pre-installed software. In the event that you want support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply with all the packages.