If you ever experience a problem with your website and are incapable of solving it on your own, ask the hosting provider’s client support staff to assist you to get the website back online. A prompt solution would be the most optimal scenario, but many companies reply within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if your problem can be sorted out easily, your website may not work correctly or may not be available whatsoever for a long stretch of time, so you may lose potential customers since it’s very unlikely that anyone will be happy to go back to an inoperational website. That’s why, you ought to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a timely manner. If an application update doesn’t proceed smoothly or if you delete something incidentally, for example, the website should be fixed swiftly so as to avoid prolonged downtime.
One-Hour Response Guarantee in Hosting
Our hosting offer a 60-minute reply guarantee, which suggests that irrespective of what inquiry or problem you may have, we’ll always be there to lend you a hand. In reality, it rarely takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our support team representatives will be at your service 24/7, even on legal holidays and weekends, so you will always receive prompt help. We realize how valuable time can be, so by the time we reply to your support ticket or email, we will have investigated the issue and, if we haven’t found a solution, we’ll provide you with more details about what you need to do on your end, when the situation demands this. With our support service, you can rest assured that there will be someone to help you immediately, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a support ticket through your web hosting Control Panel or send an email concerning your semi-dedicated server, you’ll receive a reply within no more than one hour. You can touch base with us at any time with regards to billing, technical or general matters and because of the fact that we will be at your disposal 24-7-365, you will invariably get support in no time. Depending on the specific question or issue, we will provide you with more info, sort out the predicament if it’s been caused by something that’s within our reach or tell you what steps to take in case you have to tweak a given setting for a software application that we can’t access. You can just forget about waiting around for a whole day for each reply. In reality, in the majority of cases we respond to tickets and emails within no more than twenty-twenty five minutes.