If your hosting service provider offers live chat support, you can speak to an agent in real-time and learn helpful information or get a problem resolved in a timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you need just a computer with access to the world wide web, so you will not pay any charges in case you're in a different country or state. In addition, it will be easier to copy and paste data such as domain names, usernames or error messages in other words details that are sometimes hard to share with the other party on the phone. The live chat is also a quicker solution to contact your hosting supplier's support crew in comparison to using a ticketing system. What's more, in case some situation needs some more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, which means that you won't waste time - something that's not possible when you are on the telephone.