There are several ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a support ticket system. This is the least complicated method of correspondence for a number of reasons. In the event that no client service staff member is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably hit home. Besides, you can copy/paste extensive bits of info without needing to worry about typographical errors, and in case a certain issue requires more time to be resolved or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always see the comments provided by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are usually separate from the hosting platform, which goes to say that if you have to provide info or to follow guidelines, you will have to use no less than 2 different interfaces and this number can grow if you would like to manage several domain names. On top of that, a lot of hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Hosting
Our hosting include an integrated ticketing system, which is an essential part of our in-house developed Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in one location – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to go through different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks of the mouse without signing out of your Control Panel. During the process, you can choose a category and our system will offer you a number of articles, which will supply you with more information and which may help you resolve any particular problem even before you actually open a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the notion that you should be able to manage everything associated with your semi-dedicated account in one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an inquiry or encounter a complication, you can get in touch with our customer support team momentarily without the need to sign into an entirely different admin console. You can browse your website files or check various settings in your account while you submit a new ticket or read the response to an older one. If you’ve got multiple tickets and you’d like to find a particular one, you can use the smart search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in less than 1 hour regardless of the nature of your question or problem.